Your privacy and are websites operated by Shalima BV. We respect and protect the privacy of the individuals that visit the Shalima operated website(s) and individually identifiable information about you is not willfully disclosed to any third party without first receiving your permission as explained in this privacy policy.

Should you have any questions regarding this statement or our services in general, feel free to contact us via email on on or write to us at Shalima BV, Mechelsesteenweg 455/02, 1950 Kraainem, Belgium.  

What information do we collect and for which purposes? ​ On the Shalima website(s), personal details are collected from the forms on our website that you are required to fill in whenever you order a product or service, subscribe to a newsletter, request information, make use of a service offered by means of the web site or participate in survey or contest.

I. When you visit a Shalima website to view information we may automatically collect the following data:

  • Type of domain name used to gain access to the Internet (f.e. .com, .org)
  • The IP address attributed during the connection
  • Date and time of access to the site
  • Duration of site/page visit Browser used
  • The operating system or platform installed on your personal computer or the access device used
  • Search engine and meta tags used to track the Customerfit website on the web
  • Type and nature of files or information that has been downloaded.  

II. Any personal data you provide to us, including your e-mail address will be treated in the following way:  

  • Information you provide to us with the aim of obtaining information from us will be stored by us for purposes of carrying out your request for information;
  • Information you provide to us as part of an application will be stored and processed by us for that purpose and will be treated with the utmost care.
  • Information you provide to us in the frame of contract negotiations or an order can be used for the follow up of that contract or order;
  • Information you provide to us in the context of surveys, assessments or other questionnaires will be used in the context for which you provide us with this information.
  • Unless there is an explicit agreement to the contrary, we may also use and republish this information in an ANONYMISED format as part of benchmark reports, case studies or other publications and activities. Under no circumstances will the information be linked to your identity.
  • Information you provide to us can be used to inform you about other Shalima BV publications, products, services and promotional offers.
  • If you do not wish to receive such information, please send us a message at
  • You have the right to access and, if necessary, correct your personal data. This can be done upon simple request at the same email address.  

Cookies A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited, but the only personal information a cookie can contain is information you supply yourself. uses cookies to improve the quality of our service and to understand our user base more. will not disclose its cookies to third parties except as required by a legal process such as a search, warrant, statute or court order.

Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to indicate when a cookie has been sent. Be aware, however that some parts of the website may not function properly if you refuse cookies.  

With whom do we share information? We will not actively sell or make individual identifying information available to third parties. We limit access to personal information about you to employees, associates and licensees who we believe reasonably need to come into contact with that information to provide services to you or in order to do their jobs.  

Links to other sites

The Shalima website(s) may contain links to other websites of product and service vendors, manufacturers and partner companies. This is explicitly the case for the hosting provider TEACHABLE, which houses the Customerfit Academy website under the URL

The sites linked to by are developed by people over whom exercises no control. These other sites may send their own cookies to users, collect data or solicit personal information and the privacy policy of the visited website will be applicable from the moment you enter the new domain.  

Data security Shalima is committed to taking reasonable steps to protect the individual identifying information that you provide to us. We have physical, electronic, and procedural safeguards in place to protect personal information about you  

Your rights In accordance with the Act of December 8, 1992, you are entitled to request Shalima to provide you with additional information. You are also entitled to have access to the personal data processed relating to you and to have these data rectified in the event they would appear to be incomplete or inaccurate. Finally, you are entitled to object at any time and free of charge to the further processing of personal data in relation to you by sending us a request by regular mail or email with a copy of your ID card to the address mentioned below.  

Your consent and changes to the privacy policy By using the Shalima website(s), you consent to the collection and use of your information as we have outlined in this policy. Shalima may decide to change this privacy policy from time to time. When we do, we will post those changes on this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it.  

Additional Questions If you have questions or suggestions, please contact us at