RECALIBRATE CX - DEMONSTRATE ROI - PRIORITISE FOR IMPACT
Update your customer experience standards.
Strenghten the experience across all channels.
Realign employee skills & behaviours to the new reality.
Demonstrate the return on your experience investments.
Allocate CX funds to projects with highest return estimates.
Help the business turn customer smiles into cash.
Assess your current state of customer fitness.
Identify quick improvement opportunities for 2021.
Build a smart roadmap for the post-COVID world.
Deliverables? How about:
A customer experience that is ready for the sustained Covid reality;
A CX budget that demonstrates return-on-experience;
A prioritised and aligned action plan to build your customer capabilities;
A clear story to tell your leaders about the value of CX.