“For the first time in my life, I got a more structured way of thinking about customer experience and client satisfaction. This makes it possible to embed Customerfit in the talent development programmes of your organisation."
Nikolaas Tahon, Chairman
Our operating principles
BASED ON PROVEN CX SUCCESS
Everything we do is rooted in our real-world CX successes. We have helped to improve the experience of millions of customers.
Our coaches have been there and done it.
TRUE PERFORMANCE COACHING
Customerfit coaches get hands on with your team to create roadmaps, build skills and co-create success.
We equip you with what it takes to win - so eventually, you won't need us.
WE STRETCH TO YOUR CX NEEDS
Your company is unique. So we tailor our programmes to your individual needs, situation and even budget.
The Customerfit methods work for startups and global corporations alike.
Find out if Customerfit is right for your organisation
"Customerfit is a system that works. That gets people talking the same language. That identifies the gaps to make a business consistently good in being customer-centric."
Pedro Almeida, Director, Strategic Marketing, Wireco WorldGroup
"We did the Customerfit with a large x-functional group and were positively surprised how easy it works. The results were delivered and presented in a clear and actionable format and helped us on our CX journey."
Lisa Kuhr, Director Consumer Operations, adidas
"It is not often you get to work with partners that really understand customer centricity. Customerfit shows the team's experience and their ability to deliver a clear, practical for all, approach."
Malcolm Stamper, Head of Corporate Brand, Etex Group
"Customerfit is delightfully easy to use. Just follow the step-by-step process, the tangible (B2B) examples, and - most importantly - the advice on how to implement with your own teams."
Sylvia Van Cauteren, Marketing Director, Brightfish (member of Kinepolis Group)
Customerfit equips you to:
Consistently and affordably deliver a CX that stands out from the competition
Avoid risks and seize opportunities by listening to and acting on customer feedback
Innovate based on customer needs that may not show in traditional research
Build true customer-centricity into your company for long-term advantage
Turn customer smiles into cash and demonstrate the financial ‘return on experience’
Discover the practical, step-by-step process and tangible results
Book a quick call to discover how we can help you level up your customer's experience: faster, better, cheaper.