ASSESS YOUR COMPANY'S CUSTOMER FITNESS
HOW CUSTOMER-CENTRIC IS YOUR ORGANISATION?
In theory, customer-centricity is simple. All you need to do is figure out what your customers need, and profitably deliver this at or above their expectations. But we all know that the reality of customer experience (CX) management is much more complex.
That is why we have developed the Customerfit SCAN. This allows you to compare the actual customer capabilities of your business against a set of international standards which have been defined within the CUSTOMERFIT MODEL..
Based on this elaborate assessment you develop a clear view of your company's current strengths and weaknesses as well as the roadmap to improve your customer fitness.
HOW THE ASSESSMENT WORKS
WHAT YOU GET
At the end of the process you will have a:
WHAT IS NEXT
Moving towards implementation
Beyond the roadmap, three options present themselves:
Regardless of the choice you make, we are happy to assist you with our Customerfit Academy, Customerfit Team Scan and Customerfit Plan programmes.